Understanding our service agreement and your counselling journey with us
By engaging our services, you agree to the following terms and conditions:
Our relationship is strictly professional and therapeutic in nature.
All information shared during sessions is confidential, with legal exceptions.
We maintain professional boundaries in all forms of communication.
Progress depends on your active participation and commitment.
50-minute standard sessions
Book via phone, email, or online portal
Weekly or as professionally recommended
Please arrive 5 minutes before your session
Our fee structure is transparent and competitive:
$150
50 minutes
$180
60 minutes
$180
60 minutes
$80
per person
We understand that circumstances may arise requiring you to cancel or reschedule:
Please provide at least 24 hours notice for cancellations
Less than 24 hours notice may incur a fee of 50% of the session cost
Failure to attend without notice will result in full session fee
Medical emergencies will be considered on a case-by-case basis
Express concerns freely
Protected information
Right to decline
View your information
In case of emergency or crisis:
13 11 14
Available 24/7
000
Available 24/7
1300 22 4636
Available 24/7
1800 55 1800
Available 24/7
We're here to help clarify any points about our terms of service.