
Our Agreement
Terms of Service
Understanding our service agreement and your counselling journey with us
Last Updated: October 2026
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- Service Agreement
- Sessions & Scheduling
- Fees & Payment
- Cancellation Policy
- Client Rights
- Crisis Support
Service Agreement
By engaging our services, you agree to the following terms and conditions:
- Professional Relationship
Our relationship is strictly professional and therapeutic in nature. - Confidentiality
All information shared during sessions is confidential, with legal exceptions. - Communication
We maintain professional boundaries in all forms of communication. - Therapeutic Process
Progress depends on your active participation and commitment.
Sessions & Scheduling
- Session Duration
50-minute standard sessions - Scheduling
Book via phone, email, or online portal - Frequency
Weekly or as professionally recommended - Punctuality
Please arrive 5 minutes before your session
Fees & Payment
Our fee structure is transparent and competitive:
- Standard Session
$120
per hour
Payment Methods
- Credit/Debit Cards
- Bank Transfer
- Cash
Cancellation Policy
We understand that circumstances may arise requiring you to cancel or reschedule:
- 24-Hour Notice
Please provide at least 24 hours notice for cancellations - Late Cancellation
Less than 24 hours notice may incur a fee of 50% of the session cost - No-Show
Failure to attend without notice will result in full session fee - Emergencies
Medical emergencies will be considered on a case-by-case basis
Client Rights
- Open Communication
Express concerns freely - Confidentiality
Protected information - Refuse Treatment
Right to decline - Access Records
View your information
Crisis Support
In case of emergency or crisis:
- Lifeline
13 11 14
Available 24/7 - Emergency Services
000
Available 24/7 - Beyond Blue
1300 22 4636
Available 24/7 - Kids Helpline
1800 55 1800
Available 24/7
Questions About Our Terms?
We're here to help clarify any points about our terms of service.
- Email Us
elevated.counselling@gmail.com