Elevated Counselling | Professional Career Counselling

Introduction

At Elevated Counselling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information

Name, email, phone number

Health Information

Medical history and treatment details

Session Notes

Progress and treatment notes

Payment Details

Billing and payment information

How We Use Your Information

Service Improvement

Enhance and personalize our counselling services

Communication

Keep you informed about appointments and treatment

Legal Compliance

Meet professional and legal obligations

Record Keeping

Maintain accurate clinical and administrative records

Information Security

Secure Storage

Protected physical and digital records

Access Control

Strict authorized personnel only

Regular Updates

Continuous security improvements

Encryption

Advanced data encryption methods

Information Sharing

With Your Consent

We only share information with your explicit permission

Legal Requirements

When required by law or court orders

Safety Concerns

To protect your safety or the safety of others

Professional Development

De-identified information for supervision and training

Your Rights

Access Your Data

View your personal information

Request Changes

Correct inaccurate information

Data Deletion

Request data removal

Withdraw Consent

Stop information sharing

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