Your Privacy Matters
Privacy Policy
Understanding how we protect your personal information and maintain your trust
Last Updated: October 2026
Quick Navigation
- Introduction
- Information We Collect
- How We Use Information
- Information Security
- Information Sharing
- Your Rights
Introduction
At Elevated Counselling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information
Name, email, phone number - Session Notes
Progress notes - Payment Details
Billing and payment information
How We Use Your Information
- Service Improvement
Enhance and personalise our counselling services - Communication
Keep you informed about appointments - Legal Compliance
Meet professional and legal obligations - Record Keeping
Maintain accurate administrative records
Information Security
- Secure Storage
Protected physical and digital records - Access Control
Strict authorised personnel only - Regular Updates
Continuous security improvements - Encryption
Advanced data encryption methods
Information Sharing
- With Your Consent
We only share information with your explicit permission - Legal Requirements
When required by law or court orders - Safety Concerns
To protect your safety or the safety of others - Professional Development
De-identified information for supervision and training
Your Rights
- Access Your Data
View your personal information - Request Changes
Correct inaccurate information - Data Deletion
Request data removal - Withdraw Consent
Stop information sharing
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email Us
elevated.counselling@gmail.com